Frequently Asked Questions

We do not have a cancellation fee and there is no Yearly Term Plan except for our Mobile Service that is 12 months.

We invoice you at the beginning of the month and collection date is the 20th of every month. You must ensure that you have sufficient funds in your bank preferred account. If you have issues with monthly payment, we are open to making your payment on a weekly/fortnightly basis to avoid overdue bills.

Joining BluNet is easy, you can sign up for Broadband on the form above or Mobile here. To set up an account, fill the form out and we will be in contact for further details. We won’t ask for a credit check as long as you agree to sign up to our pre-paid service with funds extracted from your account automatically.

Default Router settings for BluNet broadband services UFB Standard settings used on BluNet services DHCP (Sometimes called IPoE) - Instead of PPPoE Encapsulation: Optional 802.1Q ( Also known as VLAN tagging ) VLAN tag ID :Optional VLAN 10  IP MTU: 1500 Bytes

Having trouble with your Broadband Connection?  Try these steps before logging a fault. TROUBLESHOOTING STEPS  Step 1: Restart your equipment Power off all devices that are connected to the internet including your modem. Restart the modem first, once the modem comes back online, you can restart your other devices and then try connecting to the internet.  Step 2: Check cables and power Ensure all cables are plugged in correctly and securely and power is switched on. Loose cables or faulty cables can cause loss of service.  Step 3: Check the modem lights  Step 4: Check the Optical Network Terminal lights Scenario 1: The Optical/PON light on your Optical Network Terminal (ONT) is red. Scenario 2: The Alarm/LOS light on your ONT is red.

After you complete the form on our website, we will do all the work for you. We will find out if and what kind of Fibre service available at your address. Then we will order it as you requested and will notify you of when it will be ready for installation. If there is already an ONT at your place, we usually have that online by next business day and plan for the delivery of your Router on the same day.

Want to keep your number? You can move your existing mobile number to BluNet for free when you activate your SIM. Moving your current mobile number is easy. Before we can activate your SIM, we’ll need a few details from you: If your previous account was Pre Pay  Your Mobile Number - this is the number you want to move to BluNet  Your Current Provider Name - this is who currently provides your mobile service  The SIM serial number of the SIM Card associated with this account (usually printed on the front of the SIM)  Email address - this must be an address you have access to as we will use it to communicate with you about your number move (port). If your previous account was On Account  Your Mobile Number - this is the number you want to move to BluNet  Your Current Provider Name - this is who currently provides your mobile service  Your Current Account Number - you can find your account number by reviewing an invoice from your previous mobile provider.   Email address - this must be an address you have access to as we will use it to communicate with you about your port If you are unable to find your current provider serial or account number, we recommend contacting your current mobile provider.  Important Note: When porting mobile numbers you may receive a text that reads as per below.  If you receive this text and do not reply with a YES within the 2 hours window your port will be rejected.  If you reply no in error or miss the 2 hour window please contact us for next steps. ACTION REQUIRED: We have received a request to move your mobile [Numberxxx] to another provider. To proceed reply YES to this message within 2 hours. If you didn’t request the move then reply NO, or ignore this message and it will be cancelled. From NZ Telecommunications Forum (TCF) This text message will go the SIM Card of the provider you’re about to leave. So youll need make sure this SIM is still in your phone until you have responded.

You will be provided a 3-in-1 SIM so you can pop it out to the size you need for your phone. If you’re unsure on which SIM to use, you can see below the three different size options. Standard (25 x 15 x 0.76mm) Micro (15 x 12 x 0.76mm) Nano (12.3 × 8.8 × 0.67mm) To confirm the right SIM card size for your phone you may need to refer to your mobile phone user guide.

Now you've ordered your SIM you will need to wait for it to be couriered/delivered to you. We process orders on business days only. Once your SIM has been dispatched we will supply you with a Tracking number that you can use to check the progress of your order. If we’re delivering the SIM to you, you’ll receive notification of the delivery process with the time and location.   Orders should be delivered in 3 - 5 business days once shipped.  Rural delivery may take a little longer and differing locations may also impact delivery times.  Your Tracking number will emailed to your order email address.

BluNet dont currently sell mobile devices so youll need to bring your own device when you move to us. BluNet Mobile operates on the award-winning 2degrees mobile network which provides nationwide coverage for Government entities through to local businesses. The network has been widely recognised as best in class by industry bodies for continuous improvement including extending coverage across 2000 km of state highway and investing in 5G via a partnership with Ericsson. To make sure your phone will work with BluNet mobile you will need to check the individual model specifications for your phone. It will need to support one of the technologies the 2degrees network network operates on (3G (UMTS 900MHz and 2100MHz) and 4G (LTE 700MHz, 900 MHz and 1800 MHz). If you cant find your mobiles user manual, have a look at GSM Arena. Some providers lock their mobiles to their network. Before moving please make sure that the device you plan to use with BluNet mobile is unlocked.  If you are not sure we recommend that you check with your current provider.

Here’s how you can change the physical SIM card for most newer models of phone. Before you start, it might pay to find a flat surface where you won’t be disturbed. 1. Grab the SIM pin provided with your new SIM card. 2. Poke the SIM pin into the hole on the side/top/bottom of your phone. Push firmly. 3. The tray should then pop out. Carefully pull out your SIM tray. 4. Switch the old SIM card with the new one and slide the tray back in until it clicks and is fully flush with the edge of your phone. If you have an older model phone, the SIM card may be behind the battery. If you want more details of how to do this, refer to your mobile phone user guide.

Getting connected is easy. Follow the steps below and we’ll have you sorted in no time. Here is how to Activate your SIM Before you start make sure you have received your BluNet SIM. Things to Note If you select a new mobile number Activation happens pretty quickly if you choose a new number. We recommend you pop your BluNet SIM straight into your phone once you receive it and it only takes a few minutes for everything to be ready for you to use. If you choose to bring your existing number over from your current provider  There is a little bit of magic we need to work in the background to move (or port) your number over to BluNet, this will take up to 30 minutes. We’ll let you know via email when your number is moved so you can pop your SIM into your phone and get connected. Check your phone manual if you are not sure what size SIM to use or where your SIM card is located. Important Note: When porting mobile numbers you may receive a text that reads as per below from the NZ Telecommunications Forum.  If you receive this text and do not reply with a YES within the 2 hours window, your port will be rejected.  If you reply no in error or miss the 2 hour window please contact us for next steps.  ACTION REQUIRED: We have received a request to move your mobile [Numberxxx] to another provider. To proceed reply YES to this message within 2 hours. If you didn’t request the move then reply NO, or ignore this message and it will be cancelled. From NZ Telecommunications Forum (TCF)